Q777 Privacy Policy — How We Handle Your Personal Data in Pakistan

This Privacy Policy is published by Q777 ("Q777", "we", "us", "the Platform"), the operator of the online betting and gaming platform accessible at q777.world. Q777 is the data controller responsible for the personal information collected through the platform.

If you have any questions about how Q777 handles your personal data, or if you wish to exercise any of the data rights described in this Policy, you can reach us via live chat on the platform at any time, or by emailing support@q777.world. Please include "Privacy Request" in the subject line so your query is routed to the correct team immediately.

Q777 collects personal information in three broad ways: information you provide directly, information generated automatically by your use of the platform, and information provided by third-party services (such as payment processors). Below is a detailed breakdown of each category.

Q777 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data or health information unless specifically required for responsible gaming assessments and with your explicit consent.

Q777 uses your personal data only for the specific purposes described below. Every use is based on a legitimate legal basis — either the performance of your contract with Q777, compliance with a legal obligation, your consent, or Q777's legitimate interests where these do not override your own rights.

• Account management: Creating and maintaining your Q777 account, verifying your identity, processing login requests, and communicating important account updates (including changes to these policies).
• Payment processing: Authorising, routing and recording deposits and withdrawals via your chosen Pakistani payment method. Transaction records are maintained for regulatory compliance and dispute resolution purposes.
• Platform operation: Delivering the betting and gaming products you use — calculating odds, processing wagers, crediting winnings, running live casino sessions and maintaining your transaction history within your account.
• Fraud prevention and security: Detecting and preventing fraudulent activity, multiple account abuse, money laundering and other prohibited conduct. Device data and IP information are used to identify unusual login patterns or suspicious transaction behaviour.
• Responsible gaming: Monitoring account activity for patterns associated with problematic gambling behaviour. Where such patterns are detected, Q777 may reach out to offer responsible gaming tools or, in serious cases, apply protective account restrictions in line with Q777's responsible gaming commitments.
• Legal and regulatory compliance: Retaining records as required by applicable financial and gaming regulations, responding to legitimate requests from law enforcement or regulatory bodies, and fulfilling anti-money-laundering (AML) obligations.
• Marketing communications (consent-based only): Sending you promotional offers, bonus notifications and platform news — but only if you have opted in to marketing communications. You can opt out at any time via your account settings or by contacting support.
• Platform improvement: Aggregated, anonymised data about how players use Q777 is used to improve the platform — fixing issues, optimising load times for Pakistani mobile connections and prioritising new features.

Q777 uses cookies and similar local storage technologies to operate certain platform features, maintain your session, remember your preferences and analyse how the platform is being used. Cookies are small text files stored on your device when you visit q777.world.

Q777 uses the following categories of cookies:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language preference and enable core features like the bet slip and cashier. Without these, Q777 cannot function properly and they cannot be turned off.
• Functional cookies: Remember choices you have made — such as your preferred live casino table layout or default stake amount — to provide a more personalised experience on return visits.
• Analytics cookies: Q777 uses anonymised analytics data to understand how players navigate the platform, which features are most used and where technical issues occur. This data is aggregated and does not identify individual players.
• Security cookies: Used to detect and prevent fraudulent access, bot activity and CSRF attacks. These are part of Q777's security infrastructure.

Q777 does not use third-party advertising cookies or tracker pixels that send your browsing data to external advertising networks. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect platform functionality.

Q777 does not sell your personal data to any third party under any circumstances. Q777 may share limited personal data with the following categories of parties, only to the extent necessary for the specific purpose stated:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and partner banks receive the information necessary to process your deposits and withdrawals — typically your registered mobile number and transaction amount. These providers operate under their own privacy policies and applicable Pakistani financial regulations.
• Identity verification partners: Where KYC (Know Your Customer) verification is required, Q777 may use an authorised identity verification service to cross-reference the documents you submit. These partners process your identity data under strict confidentiality agreements and do not retain it beyond the verification process.
• Game content providers: Some casino games on Q777 are provided by third-party game studios. These providers receive only the technical data necessary to deliver the game session (session token, stake, result) and do not receive your full identity or payment details.
• Regulatory and law enforcement authorities: Q777 is required by law to disclose certain information to Pakistani and international regulatory bodies upon lawful request. This includes transaction records relevant to AML investigations and identity information required for regulatory compliance.
• Technology and infrastructure providers: Q777 uses cloud infrastructure and technology service providers to host and operate the platform. These providers are contractually bound to process your data only on Q777's instructions and to maintain appropriate security standards.

Q777 retains your personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with legal obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account plus a period of up to seven years following account closure, as required by financial and gaming regulatory obligations.
• Transaction records: Payment and betting transaction records are retained for a minimum of seven years in accordance with applicable anti-money-laundering regulations.
• Identity verification documents: Retained for the duration of your account relationship plus seven years post-closure.
• Support communications: Chat logs and email correspondence are retained for up to three years from the date of the interaction, unless a longer period is required by an ongoing dispute or regulatory matter.
• Marketing data: If you withdraw consent for marketing communications, your contact details are removed from active marketing lists within 30 days. A suppression record is maintained to ensure you are not inadvertently re-added.
• Analytics data: Anonymised aggregated analytics data may be retained indefinitely as it cannot be linked back to individual players.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original information.

As a Q777 player, you have specific rights over your personal data. Q777 takes these rights seriously and has set up straightforward processes for exercising them — no forms, no waiting weeks for a response, just a live chat or email request.

To exercise any of these rights, contact Q777 support via live chat or email support@q777.world. Q777 will respond within 30 calendar days. Where a request is complex or involves a large volume of data, Q777 may extend this period by a further 30 days with notification.

Q777 implements a multi-layered security architecture to protect your personal data from unauthorised access, accidental loss, destruction or disclosure. Key security measures include:

• TLS 256-bit encryption on all data in transit between your device and Q777's servers — the same standard used by major Pakistani banks.
• Data encryption at rest for sensitive personal data fields stored in Q777's databases, including identity information and payment references.
• Access controls: Raw player personal data is accessible only to a restricted set of authorised Q777 personnel. All access is subject to authentication, logging and periodic review.
• Two-factor authentication (2FA) available on all player accounts — Q777 strongly encourages all Pakistani players to enable 2FA via SMS OTP as an additional layer of account security.
• Regular security audits of Q777's platform infrastructure, including penetration testing by independent security professionals.
• DDoS protection and web application firewall to protect the platform's availability and to filter malicious traffic before it reaches Q777's core systems.

Despite these measures, no internet-connected platform can guarantee absolute security. Q777 encourages all players to use a unique, strong password for their Q777 account and to enable 2FA. If you suspect unauthorised access to your account, contact Q777 support immediately.

Q777 is strictly an adult platform. No person under the age of 18 may register an account or use any Q777 service. Q777 does not knowingly collect personal data from children under the age of 18.

If Q777 becomes aware that personal data has been collected from a person under 18 — whether through a false age declaration at registration or by any other means — the account will be immediately suspended, all related data will be deleted without retention, and any funds on the account will be handled in accordance with Q777's minor protection procedures.

If you are a parent or guardian and believe your child may have accessed or registered on Q777, please contact support@q777.world immediately. Q777 will act on all such reports as a matter of priority.

Q777 reviews and updates this Privacy Policy periodically to reflect changes in the platform, applicable law or Q777's data practices. When material changes are made, registered players will be notified via the mobile number or email address on their account, with reasonable notice before the changes take effect.

The most current version of this Policy is always available at q777.world/privacy-policy. The "Last updated" date at the top of this page indicates when the most recent changes were made. We recommend bookmarking this page and checking it periodically if data privacy matters are important to you.

For any privacy-related queries, requests or complaints, contact Q777 at:

• Live chat: Available 24/7 directly within the Q777 platform — fastest response.
• Email: support@q777.world — include "Privacy Request" in the subject line.

For related platform policies, see Q777's Terms and Conditions and Responsible Gaming pages.